Responsible gambling

If you're experiencing difficulties managing your gaming habits or feel that it's affecting your life negatively, we encourage you to take proactive steps towards responsible gambling.

Self-Exclusion

You can voluntarily exclude yourself from playing on our site by contacting us via email support request. This will block access to all games and restrict account functionality for a specified period of 6 months, one year or permanently. During this time, your account balance will be locked, and any winnings will remain in the balance until it is terminated.

Deposit Limits

To help you control your spending, we allow you to set daily, weekly, and monthly deposit limits on your accounts through the 'Limits' section of your Account Settings page. Decreases take immediate effect while increases require a 7-day waiting period after which deposits will be accepted up to your new limit.

Time-Outs (Cooling-Off)

If needed, you can also implement cooling-off periods lasting anywhere from 24 hours to three months by contacting us via email or using the 'Limits' section of your Account Settings page. These self-imposed restrictions block account access until the specified period has passed at which point it automatically reactivates.

Loss Limits

You have the ability to set a daily, weekly, and monthly net loss limit for yourself within the 'Limits' tab of your Account Settings area. The system tracks your losses against this threshold every 24 hours; if you breach this limit during any given period, the session will automatically terminate once detected.

Reality Checks

We're committed to providing support tools tailored towards maintaining a safe and enjoyable experience on our platform. This includes reality checks – notifications that can be set up at customizable intervals (e.g., every 15 minutes) which display your total gaming time spent during sessions along with the net amount lost or won in real-time.

Help Resources

To better understand how to responsibly manage your gaming habits, please refer to our comprehensive 'Responsible Gambling' section within the Help Center for helpful information on self-assessment tools and strategies.